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Philadelphia Corporation for Aging · 2 weeks ago

SCP & Ombudsman Program Specialist

Greater Philadelphia

Full-time

Onsite

Entry, Mid Level

$44K/yr - $51K/yr

2+ years exp

Philadelphia Corporation for Aging is a nonprofit organization focused on improving the quality of life for older Philadelphians. The SCP and Ombudsman Program Specialist is responsible for coordinating the Senior Companion Program and enhancing the network of Long-Term Care Ombudsman services in Philadelphia.

Elder CareHealth CareLegalNon ProfitWellness

Responsibilities

Screen, interview and recommend applicants for enrollment to the Senior Companion Program, as needed, including the completion of background clearance checks

Maintain files for Senior Companions ensuring compliance with AmeriCorps Seniors and Corporation for National and Community Service (CNCS) requirements

Process incoming consumer requests for SCP services. Maintain waitlist, coordinate match and assign consumers to Senior Companions and conduct introductory visits to consumers, as needed

Complete home assessments to introduce Senior Companions to their assigned consumers, to ensure the match is an appropriate and good fit

Provide continual monitoring of the match to ensure activities are in accordance with the Program requirements

Provide supervision, guidance and follow-up to Senior Companions as needed to address issues and concerns to ensure the needs of both the Senior Companions and consumers are met

Document and maintain case file records on Senior Companions including updates to weekly schedule, enrollment forms, income verification, performance evaluations, leave of absence and other required documents, as needed

Assist Companions as needed with completing bi-weekly time sheets and payroll information. Work in coordination with Volunteer Station Supervisors during payroll process to ensure all Companions are paid in a timely manner

Assist with maintaining record-keeping systems for all services including a computer database of Companions (Volunteer Reporter and PeopleSoft) and updating consumer status information as needed

Assist with the in-service training of Companions, including training on the completion of Time Sheets and Travel Vouchers

Provide written reports to the Program Manager regarding Companion and consumer statistics, number of hours completed, sick leave, terminated consumers and other information as needed

Collaborate with the Assistant Director to develop monitoring plans and tools

Review and develop service standards, specifications and eligibility criteria

Review and evaluate subcontractor spending, develop, and implement Request for Proposal (RFP) process for required service for PLTCOP

Review and evaluate programmatic and financial reports of subcontractors, including approval of expenses through monthly invoicing process

Act as a designated LTC Ombudsman for PCA including receiving and mediating consumer complaints and responding to inquiries about Ombudsman services

In conjunction with the Assistant Director, serve as an Area Agency on Aging (AAA) liaison between PLTCOP and Pennsylvania Department of Aging (PDA)

Schedule and facilitate regular meetings with PLTCOP provider staff and volunteers to address problems and issues

Provide technical assistance to facilitate coordination of services that are compliant with the Ombudsman Aging Program Directive (APD) and program specifications

Receive and distribute information regarding regulatory actions against long term care facilities (i.e., nursing homes, personal care homes). Assist in consumer relocation planning as needed

Represent PCA as needed, at local, regional, state, and national meetings on Ombudsman services and related topics

Perform other tasks and duties as assigned

Qualification

Social work degreeHuman services experienceOlder adult experienceTechnical assistanceDependabilityInterpersonal skillsCommunication skillsOrganizational skillsTime management

Required

Bachelor's degree in social work or related Social Sciences

Minimum of two years of work experience in the delivery of human services or social services

Experience working directly with the older adult population is preferred

Excellent interpersonal, verbal, and written communication skills

Detailed oriented and results driven with accuracy

High level of energy and flexibility

Extremely organized with time management skills and ability to multi-task

Highly dependable able to work in a high-volume fast paced environment

Complete required training and pass LTC Ombudsman certification (Within 1st Quarter, dependent upon the State of PA)

Pre-employment physical

Drug testing

Criminal history clearance

Benefits

Medical, prescription drug, vision, and dental coverage

Flexible spending plan (health and dependent care)

EAP, life insurance, short- and long-term disability insurance

Pre-tax commuting, and parking benefits

403(b) retirement plan with employer contributions and optional employee pre-tax contributions.

Annual paid time off and vacation will be based upon tenure (Note: vacation and personal days are front loaded and are pro-rated if date of hire is not January 1st; sick days are accrued based on hours worked).