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TELUS Health · 1 month ago

Technical Engagement Manager

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes through innovative technology. The Technical Engagement Manager serves as a senior-level technical communicator, bridging the gap between business stakeholders and internal technical teams to address complex client-reported issues and ensure clear communication of technical concepts.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Meet directly with clients to uncover the technical nature of an issue, proposed change, or concern

Work with clients to fully understand their technical questions and examples, including use cases, timelines, and impacts

Ask the right technical questions to identify root causes or risks, even when the client cannot fully articulate the problem

Represent the client’s technical question internally, coordinating with developers, DBAs, deployment, environment support, and application support

Gather details, confirm understanding, and produce responses that accurately reflect internal knowledge and decision-making

Translate internal technical concepts into language that makes sense to client stakeholders without losing meaning or precision

Deliver technical explanations to clients in a way that reinforces confidence, even when the message is difficult or the answer is not what they want to hear

Coordinate multi-team calls to resolve cross-functional issues

Write client-facing RCA explanations, technical memos, or planning documents as needed

Qualification

Client engagementInfrastructure experienceTechnical communicationPerformance troubleshootingRoot cause analysisCustomer service mindsetMulti-team coordinationWritten communication

Required

5+ years of experience in a technical environment involving infrastructure, software development, deployments, or operations

Strong communication skills with a proven ability to break down complex technical issues for client audiences

Direct experience speaking with clients or external stakeholders about technical topics

Familiarity with production systems, enterprise deployments, performance troubleshooting, and common failure modes in SaaS environments

Ability to build trust with technical audiences by demonstrating credibility and clarity

Strong written communication skills — can produce clear, accurate technical summaries and status reports

Comfortable coordinating across multiple teams and asking follow-up questions until the answer is right

Balanced customer service mindset — able to advocate for client needs without overcommitting internal teams

Preferred

Previous experience as a technical account manager, systems analyst, infrastructure engineer, or in a client-facing support engineering role

Experience working in highly regulated environments (e.g., government, healthcare, finance)

Familiarity with performance testing, deployment tools, cloud architecture, or integration workflows

Understanding of incident response and root cause analysis workflows

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees