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Fannie Mae · 2 months ago

Payments Operations Associate– ACH, Wire & SWIFT

Plano, TX

Full-time

Hybrid

New Grad, Entry Level

$67K/yr - $84K/yr

Fannie Mae is foundational to housing finance, and they are seeking a Payments Operations Associate to support customer and performance measures. The role involves resolving customer issues, assisting with process improvements, and collaborating on data analysis and risk assessments.

Financial Services

Comp. & Benefits

Responsibilities

Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA)

Assist the team with exception requests, including escalation and communication of production incidents

Perform tasks related to process improvement efforts

Collaborate with the team on data analysis, forecasting, and managing capacity

Assist with monitoring process performance and risk assessments

Qualification

Electronic paymentsData analysisProcess improvementMicrosoft OfficeExcelAccounting skillsInquisitive natureAccountabilityRisk assessmentOperational issue identificationCustomer satisfaction focusSLA managementAccredited ACH ProfessionalCertified Treasury ProfessionalProblem solvingAttention to detailTime managementCommunication skillsOwnershipCollaboration