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Kobie · 6 hours ago

Sr. Solutions Architect

United States

Full-time

Remote

Senior Level

5+ years exp

Kobie is a recognized leader in loyalty solutions, committed to fostering a collaborative and innovative culture. The Sr. Solutions Architect will act as a subject matter expert, working closely with clients to define solutions and ensure project success by communicating client needs and managing project scope effectively.

Loyalty ProgramsMarketing

Responsibilities

Partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects

Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business

Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines

Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives

Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments

Serves as a SME/Mentor for other teammates

Translate client and product requirements into system and process solution designs

Represent the voice of the business and the vision of the product as part of the pre-sales, implementation and delivery teams

Assist in release planning to highlight milestone releases for Epics and Features

Work with QA to create and execute test plans to validate functional requirements

Ability to architect solutions for multiple client systems encompassing multiple industry domains

Plan and participate deliver product demonstrations

Able to thrive in a fast paced, deadline driven environment

Provide product demonstrations of implementations to clients and stakeholders

Provide solution guidance throughout new client implementations

Handles critical conversations with staff, peers, and clients

Prepares materials for new business presentations, able to speak and write with a professional tone

Develops goals for their working group and skill group that are measurable and aligned with company goals and objectives

Effectively negotiates and coordinates delivery with other groups

Takes decisive action to achieve group and individual goals

Supports accountability for work fully or partially produced by their team

Able to stand in for other group leaders when needed

Communicates in a way that makes an impact and persuades their intended audiences

Qualification

Solution DesignClient Business RequirementsTechnical Project DirectionSoftware Implementation SupportPre-sales EngineeringAgile/Scrum MethodologyLoyalty Marketing ExperienceCX/UX BackgroundMarTech ExperienceRetail Sector ExperienceFinancial Services ExperienceCommunication SkillsNegotiation Skills

Required

5-7+ years' experience in understanding client business requirements, solution design, sales support, CX/UX, delivery within a technology environment

3-5+ years of one or more of these competencies: Software Implementation Support, Technical Project Direction, Pre-sales Engineering

Significant cross-functional client delivery capabilities (ability to understand multiple workstream dependencies across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all project work streams

Working understanding of multiple delivery methodologies (Agile/scrum, waterfall, iterative)