IERUS Technologies Inc · 2 months ago
IT Helpdesk Support
Chantilly, VA
Full-time
Onsite
Entry Level
5+ years expIERUS Technologies Inc specializes in electromagnetic spectrum technologies and is seeking a motivated IT Helpdesk Support personnel to join their IT team. The role involves providing essential support to employees by troubleshooting technical issues and ensuring efficient operation of IT systems.
EducationMilitaryProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in troubleshooting hardware, software, and network-related problems for end-users
Respond to IT support tickets via Jira Service Management (JSM), email, phone, or in-person, and provide timely resolutions
Set up and configure computer systems, peripherals, and software for new employees
Install, upgrade, and maintain software applications as needed
Submit Purchase Requests in support of the IT team
Collaborate with the IT team to maintain accurate inventory of hardware and software assets
Provide basic user training on software and hardware usage
Monitor and maintain computer systems, perform routine maintenance, and address performance issues
Assist in managing user accounts, permissions, and access levels in various systems
Participate in IT projects, including system upgrades and rollouts
Document IT procedures, troubleshooting steps, and knowledge base articles
Qualification
Required
Must be a US Citizen
An Active Secret Clearance, or must be able to obtain a Secret Clearance
BS degree in (Computer Science, Information Technology, or related field), or 5 plus years of professional experience in lieu of degree
Basic understanding of computer hardware, software, and networking concepts
Strong problem-solving and analytical skills
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Eagerness to learn and a proactive attitude
Familiarity with Windows and Linux operating systems
Knowledge of Microsoft 365 and common software applications
Must have reliable transportation
Must be able to lift and carry 50lbs
Preferred
Experience with troubleshooting common desktop and laptop issues is a plus
Company
IERUS Technologies Inc
IERUS, at its core, is a high-end technology firm.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.21MKey Investors
US Department of EnergyInnovate Alabama
2024-01-09Grant· $0.21M
2023-08-09Grant
Leadership Team
Daniel Faircloth, Ph.D.
Chief Technology Officer
Recent News
2025-02-15
2023-12-26
Company data provided by crunchbase