Meneses Law · 3 months ago
Bilingual Sales Specialist
Meneses Law is an accomplished law firm providing immigration services across the United States. They are seeking an experienced Bilingual Sales Specialist to convert sales for their legal services, respond to client queries, and provide ongoing customer service while meeting monthly sales goals.
ConsultingLaw EnforcementLegal
Responsibilities
Greet clients and make them feel welcome
Convert sales for our wide range of legal services. Must be able to meet monthly sales goals (KPIs)
Provide recommendations according to customer needs or preference
Document sales by updating customer records
Stays up to date with sale trends for better services and achievement of sales
Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services
Closing the sale and follow-up through telephone and email
Contribute ideas to improve sales and work with management to implement improvements
Provide ongoing customer service by acting as the liaison between the client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone. You will document conversations and report to management with any concerns clients may have
Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication
May perform other duties or assigned tasks based on departmental needs
Qualification
Required
Record of meeting and exceeding sales goals
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills and attention to detail
Proficient with technology and ability to learn our software systems
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Proficient with Microsoft Office Suite or related software
Self-motivated with excellent interpersonal skills
Friendly and strong commitment to customer service
Ability to work in a fast-paced environment
Able to type 45 WPM or more
Must be fluent in English and Spanish
Bachelor's degree
1 year of sales experience or customer service experience
Benefits
Work with state-of-the-art technology
Name Recognition & Prestige Immigration Law Firm
Sophisticated, Challenging Work
Structured Training Programs
Meaningful Career Advancement Opportunities
Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, and 10 days of paid holidays)
Work Life Balance Schedule
Birthday and Anniversary rewards