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AireSpring · 2 months ago

Accounts Receivable and Collections Manager

United States

Full-time

Remote

Senior Level

7+ years exp

AireSpring is a leading provider of Cloud Communications, Managed Connectivity, and Managed Security. They are seeking an experienced Accounts Receivable and Collections Manager to lead their collections function, improve cash flow, and enhance customer experience through effective management of receivables and credit processes.

InternetVoIP

Responsibilities

Lead and motivate the Accounts Receivable and Collections team to achieve aggressive DSO and cash collection goals

Oversee day-to-day operations for billing dispute resolution, unapplied payments, and reconciliation of high-value customer accounts

Develop, implement, and continuously refine strategies to improve collection effectiveness and streamline A/R processes

Review customer credit applications, analyze financial stability, establish credit limits, and determine when deposits or other credit protections are required

Partner with Sales, Account Management, and Channel Partner teams to resolve escalations and maintain positive customer relationships while enforcing payment discipline

Manage collections for enterprise and wholesale accounts, ensuring professional, consistent follow-up and adherence to credit policies

Analyze aging trends, forecast cash receipts, and report on A/R performance to executive leadership

Drive automation initiatives and system enhancements within ERP, CRM, and collections platforms to improve data accuracy, transparency, and efficiency

Handle escalated accounts directly, negotiate settlements, and lead strategic recovery efforts on overdue balances

Collaborate with internal teams including Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution, and compliance with contract terms

Maintain strict compliance with applicable laws, regulations, and ethical standards in all collection and credit activities

Coach, train, and develop team members to enhance performance, accountability, and communication

Identify opportunities for continuous improvement through analytics, root-cause analysis, and best-practice benchmarking

Qualification

Telecom billing processesAccounts Receivable managementCredit risk assessmentERPCRM systemsLeadership in collectionsCash flow forecastingNegotiation skillsAnalytical skillsRelationship managementProcess improvementCommunication skills

Required

Bachelor's degree in Accounting, Finance, or Business Administration (or equivalent experience)

Minimum 7 years of progressive experience in Accounts Receivable, Credit, or Collections, with at least 3 years in telecom, managed services, or SaaS. (this is a must)

Strong knowledge of telecom billing processes, dispute management, and recurring revenue models

Demonstrated leadership in managing teams handling large enterprise or high-profile accounts

Proven ability to design and implement A/R system and workflow enhancements (ERP, CRM, or custom integrations)

Experience evaluating customer creditworthiness, setting credit limits, and making deposit determinations based on risk assessments

Advanced understanding of credit risk, cash flow forecasting, and aging analysis

Strong negotiation, communication, and analytical skills

Working knowledge of relevant collection and credit compliance regulations