LTIMindtree ยท 2 months ago
French Service Desk Engineer
Scottsdale, AZ
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expLTIMindtree is seeking a French Service Desk Engineer to provide frontline IT support for Securitas Americas. The role involves managing service incidents and requests, providing customer support, and ensuring a positive experience for users while maintaining service level agreements.
ConsultingEnterpriseInformation TechnologySoftware
Responsibilities
Manage service Incidents requests from report to resolution for Software hardware and mobile device issues
Provide support and services to users seeking to resolve as many calls as possible
Provide customer with a single point of contact for Service Desk activities for problems incidents and request items
Contribute to the continuous process improvement of the Service Desk Area
Remain technically knowledgeable and current on all Service Desk tools such as ServiceNow and TeamViewer
Manage Incidentservice requests from report to resolution
Receive prioritize document and actively resolve end user help requests
Triage requests to ensure accurate transfers and escalation per service level agreements SLA
Track open tickets and monitor ticket progress per SLA close ticket items when resolve
Perform Major Incident Management process in accordance with Securitas standards initiating process call coordination escalation communication call closeout
Provide support services to users seeking to resolve as many calls as possible
Provide a positive experience to clients through meeting and exceeding customer expectations and engendering confidence that requests will be resolved
Consult with Senior Service Desk analysts or Team leads on complex nonroutine user requests
Ensures continuous collaboration with IT Operations Management L2L3 teams
Review all tickets created daily to ensure that updates are being applied daily and provide any necessary routine communications to the users
Obtain and maintain uptodate knowledge of the companys business functions work processes and systems Keeps abreast of industry trends and technologies
Must be a team player with a proactive positive can do attitude and a strong work ethic
Ability to multitask and work well under pressure and in a fast paced environment
Ability to work in a team and communicate effectively
Excellent attention to detail with strong organizational skills
Qualification
Required
5 days onsite
Having good in written and verbal in French language
2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issues
Must be articulate and clearly communicate in the requested language English Spanish French
Knowledge on ITSM processes like Incident problem request and knowledge management
Must be able to work independently as well as work as part of a fast-moving team
Must be able to work at various locations when necessary along with working various shifts
Windows OS 10
Office365
Printers
Desktops
TeamViewer
Active Directory
Citrix
Mobile devices IOS Android
ServiceNow
Telephony IVR tools
Benefits
401(k)
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-09
Business Standard India
2025-12-29
Company data provided by crunchbase