Xometry · 20 hours ago
Senior Operational Excellence Manager
Waltham, MA
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $105K/yr
7+ years expXometry is a digital marketplace that connects innovative thinkers with manufacturers. They are seeking a strategic and results-driven Senior Operational Excellence Manager to analyze operational data, identify inefficiencies, and drive process improvements across various teams.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
Responsibilities
Conduct in-depth analysis of operational metrics, KPIs, and customer experience data to uncover trends, inefficiencies, and root causes of issues
Identify high-impact areas for improvement across operational and customer service workflows
Develop and present clear, evidence-based recommendations to executive leadership and team leads
Collaborate with stakeholders to align improvement initiatives with company goals and customer and partner expectations
Lead or co-lead implementation of approved recommendations, partnering closely with frontline and management teams
Define KPIs for success, measure impact of initiatives, and iterate on changes as needed
Provide change management guidance to ensure smooth adoption of new workflows or systems
Map current processes and identify bottlenecks, inconsistencies, and manual inefficiencies
Design and implement standardized procedures and documentation across teams to promote consistency, compliance, and quality
Introduce tools and automation to reduce waste and increase productivity
Act as a liaison between Customer Service, Partner Support, Product, Engineering, and Operations teams
Foster a culture of continuous improvement through training, workshops, and coaching
Share best practices across the organization and promote a data-first approach to operational strategy
Qualification
Required
7+ years of experience in operations, customer experience, business analysis, or related fields
Proven experience using data to identify problems, make recommendations, and drive process improvement
Proficiency in tools such as Excel/Google Sheets, SQL, BI dashboards (Looker, Tableau, Power BI, etc.)
Strong understanding of customer and partner support workflows and metrics
Exceptional communication and stakeholder management skills
Ability to work independently and manage multiple initiatives in a fast-paced environment
Experience with CRM/ticketing platforms (e.g., Zendesk, Salesforce, Freshdesk)
Preferred
Background in SaaS, marketplace, or partner-led businesses
Benefits
401(k) match
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
EAP
Other wellbeing resources
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
1001-5000 employees
H1B Sponsorship
Xometry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2025-12-14
2025-11-11
Company data provided by crunchbase