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Bvlgari · 1 day ago

High End Business Director

Coral Gables, FL

Full-time

Onsite

Director/Executive

15+ years exp

Bvlgari is seeking a High End Business Director to join its Caribbean & Latin America regional office in Coral Gables, Florida. This role is responsible for the growth of High Jewelry & High-End Watches turnover across the region, managing client relationships, and developing the sales team.

FashionJewelryTextiles

Hiring Manager

Pamela Franco

Responsibilities

Define and implement the HJ/HEW strategy

Responsible for overall HJ/HEW sales & sales development

Responsible for end-to-end strategy and execution of High End business

Define the calendar for the region and how to drive sales from each activity (event & store channel)

Analysis of the business and collections & Identification of key points to build plans for future business development

Work closely with central HE team both on clienteling action plan and strategy definition for the area of responsibility

Brief local merchandising team on collection product selection for both stores and events based on selling plan and client’s needs

Elaborate competitive intelligence briefing

Instill a structured, client-centric mindset within the team focusing on building long term relationships with HE clients

Drive and generate turnover through clienteling and business development strategy

Leverage client portfolio analysis to set local clienteling objectives and priorities

Ensure the accuracy and quality of the HE client database, and effectively allocate the clienteling budget to support strategic initiatives

Regularly review top HE client data to inform event planning and individualized client journey plans

Devise a plan of actions by client profiles (existing & new clients) and priority client clusters

Detect and bring new clients to the brand and grow the clients portfolio of all the stores, driving partnership within the regions. Define networking strategies

Develop relationship with UHNW client network, meeting personally each client and working with sales team to exceed client’s expectation

Develop and drive the number of client advisors in HE club

Identify and develop through coaching HE potential with Store managers, creating and implementing a plan for development •(Rising Gems Program).•

Follow and coach HJ/HEW sales team in order to improve HE client recruitment and performance in collaboration with Marketing team and Sales Training

Building, animating and developing local High-End communities and organizing regular meetings in collaboration with Sales Training, Marketing and other relevant departments to develop the confidence and competences of the team on technical skills, client relationship building, lifestyle training (arts, auctions, exhibitions, collections, etc)

Define the right client targeting and lead the client selection process to local, regional & international events

Coordinate organization, budget, expenses and client experiences journey

Provide input to merchandising on assortment and products focus based on clients attending preferences

Accompany and train the HJ/HEW teams during event preparation

Work with sales team on building reliable selling plans

Act as a key stakeholder in the design of regional high-end events, in partnership with local leadership and the High-End Central Team, to meet sales targets and align future. initiatives with client expectations

Quantifiable HJ/HEW follow up and reporting to Country Managing Director for:

Total HJ/HEW sales

Clients portfolio management

Client Advisors eligibility to the HE Club

Qualification

Client relations managementHigh-End sales strategyCoachingMentoringExcel proficiencyPowerPoint proficiencyCross-functional collaborationNegotiation skillsSpanish languagePortuguese languageCommunication skillsRelationship-building skills

Required

Minimum of 15 years of client relations/client development background, ideally within the retail / luxury environment

Strong collaboration skills, including the ability to effectively influence and work cross-functionally with diverse business channels across different regions

Track record of success in client relationship management or similar field

Strong negotiation, communication, and relationship-building skills

Demonstrated experience coaching and mentoring store & corporate teams

Strong Excel and Power Point skills are mandatory

Professional, approachable, knowledgeable, and gracious in all interactions

A focus on quality and an evident passion for our product and service is critical

Communication in Spanish or Portuguese is a must

The role requires the flexibility to international travel as needed to meet with clients and participate in industry events, which may include weekends or holidays

Company

Bvlgari

Glassdoor3.8

Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence.

Founded in 1884

Rome, Lazio, ITA

1001-5000 employees