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Lincare · 2 months ago

Sr Citrix Engineer

Clearwater, FL, 33764, United States

Full-time

Onsite

Senior Level

Lincare is a healthcare company seeking a Sr Citrix Engineer to design, deploy, manage, and support Citrix XenApp and server environments. The role involves working with IT teams to create solutions for clinical workflows and ensuring the stability of the Citrix infrastructure.

Health CareHealth DiagnosticsMedical

H1B Sponsor Likely

Responsibilities

Assists in design, deployment, and Support of Citrix solutions

Monitors and resolves incident tickets ensuring prompt and effective solutions and closure

Effectively triages incidents when necessary in accordance to IT procedures

Ensures appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise Citrix environment

Works with other Lincare support teams as appropriate for support and troubleshooting of issues pertaining to the Citrix enterprise environment

Continually works to standardize and document existing procedures

Provides training and documentation to the HelpDesk on resolution skills to provide first call resolution where possible

Assesses and interprets business needs and requirements

Develops and monitors metrics to ensure support SLAs are met

Provides escalation path for users with issues and researches outstanding issues

Participates in the development and implementation of policies and procedures to improve process and workflow for the technicians

Proactively works to improve customer experience and departmental performance

Promotes network and system standards and ensures adherence to existing and new standards and best practices

Helps create documentation, procedural, and otherwise regarding Citrix responsibilities

Continues to improve Citrix operations via new ideas and methods

Participates in the development, planning, and execution of large Citrix and other IT projects

Submits timely status reports to senior leadership and other project stakeholders as required

Works with minimal guidance, seeks guidance on only the most complex tasks

Mentors and provides guidance to junior members of the technical support team

Conforms to all departmental and enterprise standards, policies, and procedures

Maintains a flexible schedule in accordance with the needs of the department

Develops an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing, and the roles of key players in the organization

Contributes to short and longterm organizational planning and strategy as a member of the Citrix team

Installs/builds, configures, administers, and decommissions Citrix infrastructure systems, including upgrades, patching, image lifecycle management, for application delivery

Creates and maintains technical documentation and diagrams specific to the Citrix ecosystem, including infrastructure topology, policy configurations, and automation workflows

Qualification

Citrix XenAppCitrix XenDesktopProvisioning ServicesWindows Server OSPowerShellActive DirectoryGroup PolicyVMWareHyperVXenServerCustomer ExperienceTechnical DocumentationMentoring

Required

Extensive experience in designing, implementing, managing, and optimizing Citrix and related infrastructure is critical to the success of this role

Expert knowledge of XenApp, XenDesktop, Provisioning Services, VMWare (or HyperV/XenServer), Windows/Citrix Profile Management, Windows Server OS (2016-2022), PowerShell, Active Directory, and Group Policy are key to this role

Required to work with IT teams, project managers, IT architects, vendors, and business leaders to design and architect hosted computing solutions to meet demanding clinical workflows in diverse hospital environments