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BDA, LLC · 2 months ago

Account Manager, Retail & Promotional Strategy (Specialty Coffee)

Woodinville, Washington, United States

Full-time

Onsite

Mid, Senior Level

$75K/yr - $82K/yr

5+ years exp

BDA is a top global Merchandise Agency known for its exceptional team and entrepreneurial spirit. The Account Manager will strategically manage and grow a portfolio of high-value enterprise accounts in the branded merchandise industry, focusing on client relationships and revenue growth through strategic planning and collaboration.

AdvertisingBrand MarketingSporting Goods

Responsibilities

Own and exceed sales and margin goals across assigned accounts

Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building

Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives

Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps

Forecast revenue and contribute to long-term strategic planning for key accounts

Build and maintain strong relationships with client stakeholders, serving as the primary point of contact

Ensure full compliance with brand guidelines, contracts, and program standards

Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver

Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience

Develop merchandise strategies that reflect market trends and elevate the client’s brand

Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations

Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met

Ensure all project communications, updates, and deliverables meet client and internal expectations

Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking

Successfully onboard new enterprise clients, ensuring a smooth and strategic launch

Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment

Participation in departmental and other meetings as required

Other duties as assigned by direct manager, sales leadership and/or executive team

Qualification

Sales successStrategic account growthBranded merchandise experienceClient relationship managementMicrosoft Office SuiteSalesforce experienceProject managementCuriosityAccountabilityCommunication skillsDetail-orientedProblem-solvingTeam collaboration

Required

Bachelor's degree in Marketing, Communications, Business, or related field/experiences

Experience partnering with high-end retail clients (e.g., luxury, lifestyle, or premium food & beverage brands) to create bespoke promotional product assortments that reinforce brand identity and drive engagement

5+ years of experience in the branded merchandise/promotional products industry preferred

Proven track record of sales success and strategic account growth

Exceptional communication skills — written, verbal, and interpersonal

Highly detail-oriented with strong organizational and project management skills

Comfortable working independently and collaboratively in a fast-paced, dynamic environment

Strong judgment, professionalism, and ability to navigate sensitive client interactions

Proficient in Microsoft Office Suite, and in giving Presentations; Salesforce experience strongly preferred

High level of curiosity, accountability, and a proactive, solution-oriented mindset

Ability to manage multiple priorities in a fast-paced, client-focused environment

Willingness to travel approximately 10%

Preferred

5+ years of experience in the branded merchandise/promotional products industry preferred

Salesforce experience strongly preferred

Benefits

Robust PTO

Vacation

A paid volunteer day

Holidays and summer Fridays

Medical, dental, vision, life, and AD&D insurance

401k

Tuition reimbursement

Mental health and financial wellness programs

Professional development opportunities including tuition reimbursement

Company

BDA, LLC

Glassdoor3.3

Bensussen Deutsch & Associates, LLC (BDA) is a global Merchandise Agency™ providing customized marketing, branded merchandise, e-commerce, and fulfillment solutions for iconic sports organizations, entertainment properties and Fortune 1000 enterprises.

Founded in 1984

Woodinville, Washington, USA

1001-5000 employees