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Industrious · 2 months ago

Regional Hospitality Training Manager

New York City

Full-time

Onsite

Mid Level

$85K/yr - $100K/yr

3+ years exp

Industrious is the largest premium workplace-as-a-service provider, focused on creating great workplace experiences. As a Regional Hospitality Training Manager, you will train and develop customer-facing field teams to ensure high standards of hospitality across managed buildings.

CollaborationCommunitiesCoworkingPropTech

Responsibilities

Facilitate dynamic, in-person hospitality training sessions that primarily consist of staged scenarios that give employees interactive opportunities to hone their customer service skills (i.e., role playing). Provide logistical support to ensure they are clearly communicated, well attended, and properly executed

Act as a player-coach, providing real-time, one-on-one feedback and mentoring to address skill and performance gaps. Conduct routine audits to ensure hospitality standards are implemented consistently, and take action to retrain and uplevel teams when reviews fall below established parameters

Collect and synthesize learner feedback, and use results to provide input into the design & iteration of additional training content

Help design & execute in-person service campaigns that incentivize and reward building teams for delivering great hospitality. Act as a cultural ambassador for all of our managed buildings, ensuring that teams are inspired, cared for and motivated to create amazing experiences for our customers

Qualification

In-person trainingCustomer service skillsCoachingMentoringHospitality experienceEmployee recognitionDiversity awarenessBuilding relationshipsFeedback delivery