Siemens Digital Industries Software · 2 months ago
Technical Account Manager - Remote, United States
United States
Full-time
Remote
Mid, Senior LevelSiemens Digital Industries Software is a leading global software company focused on computer aided design, 3D modeling, and simulation for innovative manufacturers. The Technical Account Manager in the Pharma team is responsible for managing customer relationships, onboarding new users, and providing industry-level support to enhance the use of Siemens' software portfolio in the pharmaceutical sector.
Computer Software
Responsibilities
Organizing and running account-specific user group meetings (virtual/on-site, lunch & learns)
Establish & sustain long-term relationships with customers based on understanding of current and future use cases
Managing onboarding new users/sites & training & case-based workshops
Contributing to industry wide user communities that your account(s) are a member of and ensuring people from those accounts attend, benefit, etc
Manage & monitor software usage with the aim to have growth in renewals
Expectation management and conflict resolution
Ensuring successful renewal opportunities at your accounts
High level review of technical proposals
Account planning, incl. global view of key accounts
Launching bilateral co-creation projects
Providing industry level pre-sales support to sales reps for land opportunities from the define stage to closure
Providing industry level pre-sales support to sales reps for expand and adopt opportunities from the suspect stage to closure
Involving services colleagues, product management, and relevant product experts / subject matter experts from competence centers in topics relevant to your customers
Keeping industry knowledge up-to-date and relevant through client interaction, conference attendance and literature surveying and attending and presenting at relevant conferences and workshops to represent Siemens as Industry Expert
Attendance at trade shows and conferences depending on expected audience
Gathering requirements, user feedback and enhancement requests
Develop industry-specific use-cases and bring them to market
Contribute to collateral development & maintenance
Strategic marketing (webinar series, hands-on sessions, events)
Work with demand generation and marketing to execute social selling approach via LinkedIn
Qualification
Required
Robust background in the pharmaceutical sector, demonstrated through significant professional experience or advanced academic qualifications (e.g., Ph.D. or equivalent research)
Experience in process modeling, with a particular understanding of the overall methodology and the value it brings to the industry
Exceptional verbal and written communication skills, adept at articulating complex ideas, delivering compelling presentations to diverse stakeholders, and cultivating strong collaborative relationships internally and externally
Proficiency in relevant software applications and digital platforms
Proactive and results-oriented mindset, coupled with a keen understanding of business drivers, focused on identifying opportunities, driving growth, and delivering measurable value
Benefits
Flexibility - Choosing between working at home and the office at other times is the norm here.
Great benefits and rewards, as you'd expect from a world leader in industrial software.
Company
Siemens Digital Industries Software
We help organizations of all sizes digitally transform using software, hardware and services from the Siemens Xcelerator business platform.
5001-10000 employees
H1B Sponsorship
Siemens Digital Industries Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Aleksandar Bradic
Chief Technology Officer, Supplyframe
Kirk Gutmann
Senior VP Technology & Innovation — CTO
Company data provided by crunchbase