Clearview AI · 3 months ago
Customer Success Manager - State & Local (Multiple Locations)
Washington, DC
Full-time
Hybrid
Senior Level, Lead/Staff
$80K/yr - $125K/yr
8+ years expClearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. The Customer Success Manager will proactively manage a portfolio of enterprise customers, develop strong relationships, and drive the adoption and expansion of Clearview AI’s solutions within those organizations.
Facial RecognitionInternet of ThingsRobotics
Responsibilities
Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
Understand customers’ needs and priorities to optimize the use of their platform
Identify growth opportunities for up-sell and cross-sell within existing accounts
Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
Effectively communicate application features and product information for new releases and facilitate their adoption
Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
Resolve billing and support inquiries in a timely and productive manner
Coordinate small customer projects
Assist in onboarding new team members
Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO
Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention
Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes
As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations
Other reasonable additional responsibilities that may be asked from time to time
Qualification
Required
8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
Experience providing product support at the user level
Experience using CRM tools (ex: SFDC, Hubspot)
Well-organized and excellent time management abilities
Proven ability to collaborate and build strong relationships with customers
Exceptional oral and written communication skills and attention to detail
Passion for technology and public safety
Bachelor's degree or equivalent experience
Ability to travel within United States
Preferred
Candidates based in Florida, Carolinas, Northeast and West Coast are strongly preferred due to team collaboration and business needs
Benefits
Medical, Dental, Vision, STD and LTD Plans
FSA - Medical and Dependent Care
EAP and wellness programs
13 Paid Holidays
Unlimited PTO
Flexible work environment - 100% remote
401(k) plan
Company
Clearview AI
Clearview AI is a revolutionary, all-in-one, facial recognition platform designed to support federal, state, and local law enforcement in their shared mission to help keep communities safe.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$38.62M2022-03-01Series C
2021-07-21Series B· $30M
2020-08-03Series Unknown· $8.62M
Leadership Team
R
Richard Schwartz
Co-CEO
Recent News
2025-11-25
Tech Startups - Startups and Technology news
2025-10-29
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