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Bitsight · 3 months ago

Key Accounts Executive (NY)

New York, United States

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $150K/yr

10+ years exp

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. The Key Account Manager (KAM) is responsible for managing and growing relationships with the company’s most important customers, focusing on building long-term partnerships and driving revenue growth while ensuring customer satisfaction.

Cyber SecurityRisk ManagementSecuritySoftware

Comp. & Benefits

Responsibilities

Responsible for targeting a portfolio of net new logos to establish a landing opportunity for Bitsight. (Apx 30)

Develop account plans, own the strategy by persona, and execute strategies to achieve a new logo win

Help coordinate handoff to CSM for on-boarding and ensure customers objectives are met

Own and manage a portfolio of Key Accounts with a focus on retention and expansion. (Apx 40 to 50)

Develop account plans, set revenue goals, and execute strategies to achieve growth targets

Identify upsell, cross-sell, and renewal opportunities within accounts

Serve as the trusted advisor and main point of contact for clients

Build and maintain executive-level relationships within customer organizations

Conduct regular business reviews to demonstrate ROI and align on future strategy

Partner with Sales Engineering, Marketing, Customer Success, and Product teams to deliver customer value

Act as the customer advocate internally, ensuring product and service offerings align with client needs

Coordinate with Legal and Finance teams on contract negotiations and renewals

Stay informed on industry trends, customer business challenges, and competitive landscape

Leverage insights to position the company as a thought leader and trusted partner

Maintain accurate account data, forecasts, and pipeline in CRM

Track performance against KPIs, including revenue growth, customer satisfaction, and retention

Ensure timely resolution of issues impacting customers

Qualification

Enterprise sales experienceAccount managementConsultative sellingCRM tools proficiencyRelationship managementNegotiation skillsCommunication skillsPresentation skillsInterpersonal skillsProblem-solving skillsStrategic thinkingTeam-oriented mindset

Required

Bachelor's degree in Business, Marketing, or related field

10+ years of experience in enterprise sales or higher, account management, or customer success with a track record of success managing large or strategic accounts

Strong consultative selling, negotiation, and relationship management skills

Proven ability to develop executive-level relationships and influence decision-making

Excellent communication, presentation, and interpersonal skills

Experience working in a cross-functional, fast-paced environment

Familiarity with CRM tools (e.g., Salesforce, HubSpot, Clari) and account planning methodologies