Chubb · 2 months ago
Learning Technologies Specialist, Sr
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $120K/yr
2+ years expChubb is a world leader in insurance, and they are seeking a Senior Learning Technologies Specialist to manage the development, deployment, and adoption of online and blended learning programs. The role involves serving as the LMS Administrator, collaborating with various teams, and ensuring the effectiveness of learning programs through analysis and reporting.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Serve as primary LMS Administrator, owning governance and change management processes, maintaining online course, video, and test content library, and maintaining organization of in-person and virtual instructor-led session setup
Serve as a partner to the business, collaborating across multiple initiatives to create blended learning programs and curriculums to be deployed and managed via the LMS
Serve as content/program owner for blended learning programs deployed in the LMS: add new content, update or retire outdated materials, analyze usage and adoption, ensure assignments are processed and tracked (right content-right audience-right time)
Work with IT departments to execute and maintain various LMS integrations
Collaborate with Learning Delivery and Field Development teams to conduct functional and user-acceptance testing, recommend new approaches, implement, and ensure business users are enabled to execute ongoing administrative (Train-the-trainer, job aids, admin manuals)
Evaluate automated processes versus manual processes when creating new programs, balancing the needs of clients and projects with various system capabilities
Interact with LMS support vendor to execute testing of learning items to ensure quality of deployed learning materials
Interact with translation vendors to ensure content is available in required languages
Analyze and communicate the metrics of learning effectiveness; run reports out of the LMS and analyze using advanced Excel skills to provide feedback and recommendations to management for ongoing improvement
Leverage decision-making skills, critical thinking, and reasoning. Proactively resolve problems while exhibiting professional, sound judgment and leadership skills
Troubleshoot known issues and respond to user issues and stakeholder questions to ensure a positive LMS admin and end-user experience. Escalate to vendor when needed. Provide excellent and timely customer service to maintain the positive reputation of our department and platforms
Keep a pulse on strategic objectives while maintaining knowledge of features and tools in the LMS to recommend new approaches; maintain awareness around features that are retiring and impact to business processes (proactive, not reactive)
Support our Claims and Operations training team and end-users across multiple LMS systems
Qualification
Required
Technical expertise related to learning technologies (eLearning development tools, LMS administration, virtual training platforms)
Solid project, time, and relationship management skills
Ability to work independently, prioritize, troubleshoot, and take ownership
Detail-oriented with a curious and strategic approach to utilizing learning technologies
Ability to quickly learn and navigate through complex business processes and systems
Experience with Learning Management Systems administration, support and troubleshooting
Ability to test eLearning content within an LMS, and troubleshoot and correct issues
Superior writing, communication, and presentation skills
Outstanding organizational skills, attention to detail, project management skills
Ability to work under deadlines balancing multiple priorities
Ability to quickly establish strong working relationships with all levels of personnel
Ability to organize workflow to manage multiple projects
Strong Reporting and Excel skills – vlookups, conditional formatting, pivot tables
Experience working with IT departments and working on technology projects
Strong analytical and problem-solving capability
Experience with virtual roleplay tools, virtual delivery tools such as Webex
Experience troubleshooting end-user issues via ticketing system
Current knowledge of the latest training technologies and training program design strategies
Some light Instructional Design work required
Ability to follow designated approval processes for content review
Some LMS-focused live facilitation required
Some travel may be required, up to 25%
Preferred
BS/BA degree (or equivalent experience/certifications) in Instructional Design, Instructional Technology, Training and Development or related field
Master's degree in Instructional Design
Bilingual in Spanish
Adult learning strategies, including online learning and rapid design principles
2+ years using Learning Management Systems
Instructional Design experience: conduct needs analysis, create PowerPoint presentations, using eLearning software, and writing job aids/user manuals
Demonstrated ability to design learning solutions for eLearning and live virtual instructor-led experiences
Ability to analyze information quickly, develop curriculum outlines and draft training content
Articulate Storyline, Articulate Rise
Camtasia, Captivate, Photoshop, Canva, and Adobe Illustrator
WebEx and/or Adobe Connect to deliver virtual programs
Proficiency in Microsoft Office products, including Excel, Word, Outlook, Project, and PowerPoint
Report development and analysis experience (Excel, PBI, etc.)
Project and vendor management
Working in B2B, Group and Broker insurance
Insurance, Sales, Operations, Call Center, or Insurance Claims Departments
Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
2026-01-08
2025-12-30
Company data provided by crunchbase