Adamec Harley-Davidson of Jacksonville · 2 months ago
Experienced Service Technician
St Augustine, FL
Full-time
Onsite
Mid LevelAdamec Harley-Davidson of Jacksonville is looking for experienced Service Technicians who possess a positive attitude and a passion for the Harley-Davidson brand. The role involves performing service, repair, and customization work while ensuring customer satisfaction and adherence to factory guidelines.
Retail
Responsibilities
Demonstrate the Values, and Guiding Principles of our dealership
Demonstrate professionalism to both our internal and external customers
Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations
Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times
Perform service, repair and customization work in accordance to H-D factory guidelines and specifications
Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed
Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction
Maintain a schedule to request parts for work orders prior to work commencing
Maintain accuracy of all service records, and follow work through to completion
Maintain knowledge, qualifications, and certifications through H-D training programs, as needed
Ensure compliance with federal, state, and local laws and regulations
Maintain a clean work area, and participate in maintaining overall shop cleanliness
Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service
Support promotional campaigns in conjunction with the other departments
Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction
Continually strive to improve productivity levels for repair and maintenance
Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs
Qualification
Required
Demonstrate the Values, and Guiding Principles of our dealership
Demonstrate professionalism to both our internal and external customers
Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations
Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times
Perform service, repair and customization work in accordance to H-D factory guidelines and specifications
Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed
Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction
Maintain a schedule to request parts for work orders prior to work commencing
Maintain accuracy of all service records, and follow work through to completion
Maintain knowledge, qualifications, and certifications through H-D training programs, as needed
Ensure compliance with federal, state, and local laws and regulations
Maintain a clean work area, and participate in maintaining overall shop cleanliness
Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service
Support promotional campaigns in conjunction with the other departments
Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction
Continually strive to improve productivity levels for repair and maintenance
Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs
Frequently moves equipment and motorcycles weighing greater than 500 to over 950 lbs
Frequently operate hand-held, or other machinery and equipment
Occasionally work more than 8-hours per day, and on the weekends
Occasionally move or transport objects that weigh > 50 lbs
Constantly exposed to loud noises, fumes, and other toxic chemicals
Constantly work near moving mechanical parts
High school diploma, or equivalent
Completion of an authorized training program such as MMI Service School, or equivalent work experience
Possess & maintain both basic and specialized tools to service H-D vehicles
Maintain a valid driver license with motorcycle endorsement, and clean driving record
Company
Adamec Harley-Davidson of Jacksonville
Our History -------------------------------------------------------------------------------- Our Heritage: An American legend and a family tradition since 1931.
Founded in 1931
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase