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Ketryx · 1 day ago

Sales Operations Manager

Boston, MA

Full-time

Hybrid

Senior Level

5+ years exp

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. The Sales Operations Manager will act as the operational backbone and strategic partner for the Sales organization, focusing on optimizing sales execution and ensuring streamlined processes and reliable data for the sales team.

Artificial Intelligence (AI)Business Process Automation (BPA)ComplianceSaaSSoftware

Responsibilities

Forecasting & Pipeline Ownership: Own the weekly sales forecasting process and methodology. Drive strict pipeline hygiene, managing data integrity, stage progression, and rep-level accuracy to provide predictable revenue projections to leadership

Sales Execution Optimization: Streamline sales execution processes from deal registration to close (e.g., deal desk, quote-to-close, stage progression). Manage the Sales Playbook and internal documentation for sales processes

Sales Productivity & Enablement: Deliver actionable insights to sales leadership (e.g., rep performance, activity tracking, win/loss analysis, time-to-close). Lead new sales onboarding and provide system training and coaching data support to Sales Managers

Financial Modeling & Reporting Build comprehensive sales funnel reporting from lead to closed won/closed lost. Conduct closed won and closed lost deal analysis and create professional data visualizations and reports that communicate insights clearly and tell compelling business stories to sales leadership and executives

Sales Planning and Design: Partner with Sales Leadership and Finance to manage annual planning, including quota modeling, territory design, and account planning to ensure equitable distribution of opportunities

Tool Stack Optimization: Oversee the operational use and effectiveness of sales-specific tools (e.g., Outreach, Gong) and evaluate new AI-driven sales technologies to enhance seller efficiency and access to resources

Qualification

Sales Operations ExperienceCRM ProficiencyData AnalysisSaaS Metrics KnowledgeForecasting ModelsSales Process KnowledgeProject ManagementCommunication SkillsOrganizational Skills

Required

5-7 years of demonstrated experience in a Sales Operations, Revenue Operations, or similar operations role in a B2B SaaS environment

Expertise in revenue tech stack tools including CPQ software, customer success tools, and data warehouses. Hands-on experience with CRM platforms (HubSpot preferred or Salesforce), including sales deal pipeline management, activity logging, and dashboard creation

Strong proficiency with SQL, Excel/Sheets modeling, and business intelligence tools such as Tableau or Looker. Ability to extract actionable insights from complex datasets and translate them into strategic recommendations

Deep understanding of key SaaS metrics including ARR, MRR, CAC, LTV, churn, expansion revenue, net revenue retention (NRR), and gross revenue retention (GRR)

Proven experience owning and improving revenue forecasting models and pipeline analytics. Demonstrated ability to ensure high data integrity at the rep and stage level

Understanding of B2B sales methodologies, buyer journeys, and core sales processes. Familiarity with pricing strategies, packaging models, and contract structures

Demonstrated ability to scope, manage, and successfully launch complex process or tool implementation projects. Proven track record of driving user adoption across distributed sales teams and managing organizational change

Exceptional ability to communicate data-backed insights to sales managers and VPs, linking operational metrics directly to business outcomes and revenue goals. Strong organizational skills, attention to detail, and collaborative mindset with ability to partner effectively across functions