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Caesars Entertainment · 2 months ago

Slot Technician III

Pompano Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

Caesars Entertainment is a leading company in the gaming and hospitality industry, and they are seeking a Slot Technician III to ensure the proper functioning and maintenance of slot machines. The role involves troubleshooting, repairing, and maintaining electrical and mechanical devices while providing excellent customer service on the casino floor.

Food and Beverage

Responsibilities

Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful

Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor

Assist in loading and unloading of slot machines and signs during deliveries to and removals from property

Perform slot machine verification, audits and tests as needed

Responsible for ensuring that all slot machines are up and running during the course of your shift

Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion

Perform all types of diagnostics and repairs to correct mechanical, electrical and electronic failures to the component level

Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance

Ability to act independently while drawing conclusions from written, computer generated materials or company received directives

Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines

Review audit reports to ensure machines and system are functioning properly and correct any issues which arise in the process. Review and maintain floor performance databases and reports to improve understanding of overall impact and provide input to management

Circulate casino floor, watching for machines in need of repair. Check machine problem logs for any items in need of repair

Must be willing to go to any training as designated by management

Must be willing and have the ability to learn the technical aspects of the job

Responsible for handling all install and conversion projects, initial set-up and check out of slot machines and signage

Test machines to determine proper functioning

Review work orders, manual, schematic diagrams and instructions to determine the tasks to be performed and the tools, parts, equipment and resources required to complete the projects

Responsible for Performing full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment

Maintain proper documentation on department gaming repair logs, in order to comply with state or internal regulations

Maintain proper gaming logs in order to comply with state or internal regulations

Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary

Adhere to regulatory, departmental and company policies in an ethical manner, and encourage others to do the same

Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change

Assist in maintaining a clean environment both on and off the Casino Floor

Perform other duties as assigned or reasonably requested by any member of management

Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of See Say Smile to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards

Qualification

Electrical repairsMechanical repairsSlot machine diagnosticsSlot accounting systemsPreventative maintenanceCustomer serviceDocumentation skillsTeam collaborationProblem-solving

Required