Apply on Employer Site

Perk · 2 months ago

SMB Account Manager - US

Chicago, Illinois, United States

Full-time

Onsite

Mid Level

$85K/yr - $106K/yr

TravelPerk is a global travel and expense management platform, and they are seeking a customer-oriented SMB Account Manager to join their Account Management Team. In this role, you will manage a portfolio of small and medium-sized accounts in the North American market, focusing on customer satisfaction and identifying growth opportunities.

Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency

Responsibilities

Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts

Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of TravelPerk

Identify growth opportunities and develop your portfolio by adding new business opportunities

Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders

Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling

Develop strong relationships with your clients that will shape their business travel programs

Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions

Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible

Effectively prioritize your time in order to maximize impact in key business areas

Qualification

Account management experienceData analyticsPresentation skillsCustomer success experienceTime management skillsCommunication skillsProblem-solvingRelationship buildingResult-oriented mindset

Required

Relevant account management or customer success experience

Outstanding presentation & communication skills and the ability to build deep relationships

Great prioritization and time management skills

Result oriented mindset while keeping customer satisfaction as your top priority

Great ability to analyze and translate data for your customers

Preferred

Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology

Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains

Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around

You seek feedback early and often and are open to both give and take constructive criticism