Satori Digital ยท 2 months ago
Project Manager (Field Service Technician)
New York, New York
Full-time
Onsite
Mid LevelSatori Digital is focused on evolving internet infrastructure into a utility, and they are seeking a Project Manager to oversee the technician operations team. This role involves guiding field technicians, troubleshooting issues, and building systems to ensure efficient installations of critical infrastructure.
Management Consulting
Responsibilities
Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time
Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks
Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%
Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers
Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick
Documenting progress across active installs and pushing updates to project managers and internal stakeholders
Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes
Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field
Qualification
Required
Experience in project management or field service operations
Strong troubleshooting skills for networking and hardware issues
Ability to guide and support technicians in real time
Experience in documenting progress and communicating with stakeholders
Ability to identify recurring issues and collaborate on solutions
Strong organizational skills to keep projects on track
Commitment to quality standards and compliance
Preferred
Experience with automated tooling for installations
Familiarity with installation artifacts and validation checks
Background in operations engineering or related fields
Company
Satori Digital
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase