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Linnaeus · 2 months ago

Client Service Representative in Santa Barbara

Santa Barbara, CA

Full-time, Part-time

Onsite

New Grad, Entry Level

$18/hr - $24/hr

VCA Care Specialty and Emergency Animal Hospital is a well-established 24-hour emergency and specialty practice in Santa Barbara, California. They are seeking a highly motivated Client Service Representative to deliver an outstanding client experience and build trust with pet parents. The role involves greeting clients, scheduling appointments, managing medical records, and maintaining the hospital's cleanliness.

Health CareVeterinary

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, charts, reports, and correspondence

Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times- both inside and outside

Qualification

Customer serviceScheduling appointmentsMedical record managementCommunication skillsTeam collaboration

Required

Highly motivated

Energetic

Ability to deliver an outstanding client experience

Ability to win the confidence of every pet parent

Ability to set the tone for the practice

Customer service functions including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care

Managing medical records, charts, reports, and correspondence

Hospital maintenance including removal of animal waste and ensuring that the facility is neat and clean at all times

Benefits

Access to the people and resources of a large veterinary community

Leadership opportunities

Career development programs

Strong Shelter partnerships and VCA Charities

CE allowance

Tuition support and sponsorships

Free wellness subscriptions (Head Space, Lyra)

Referral bonuses

Competitive wage

Medical, dental & vision insurance

Life, long and short term disability insurance

Paid parental leave

Paid vacation and sick time

401(k)

Generous pet care discounts and Associate discounts

Student loan advisory services and loan tools and resources

Nationwide hospital transfer opportunities

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!