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GE HealthCare · 6 hours ago

Field Engineer I - Fort Wayne area

Indiana, United States

Full-time

Onsite

Entry Level

4+ years exp

GE HealthCare is a leading company in the healthcare technology sector, and they are seeking a Field Engineer I to perform preventative maintenance and assist with equipment installation. The role focuses on ensuring customer satisfaction through effective communication and service excellence while learning from experienced engineers.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Multi Vendor Training preferred - Siemens, Phillips, Canon, etc

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs

Assist more experienced field engineers with equipment installation

Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment

Effectively communicate and partner with teammates and colleagues

Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner

Serve as a member of the account community for key accounts

Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs

Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

Keep up to date with competitor information and market trends

Answer service calls independently without assistance within one year of employment

Qualification

Electrical EngineeringBiomedical EngineeringMechanical EngineeringWeb applicationsMicrosoft Suite

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment

Experience with Web applications as well as Microsoft suite of products

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Must have and maintain a valid Driver's License

Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements

Preferred

Multi Vendor Training preferred - Siemens, Phillips, Canon, etc

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees