Ambient.ai · 3 days ago
Technical Account Manager
San Francisco Bay Area
Full-time
Hybrid
Senior Level
$130K/yr - $160K/yr
7+ years expAmbient.ai is a unified, AI-powered physical security platform helping leading enterprises reduce risk and improve operational efficiency. The Technical Account Manager will guide enterprise customers through implementation and ensure they maximize the value of the Ambient.ai platform, focusing on customer success and driving renewals.
Artificial Intelligence (AI)Computer VisionMachine LearningSecuritySensor
Responsibilities
Take complete ownership of our customers' success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs, and regularly measure and report progress toward these objectives
Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment
Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
Partner with marketing to highlight opportunities for customer references and case studies
Able to travel up to 30%
Qualification
Required
7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation)
Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity
Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
Strong interpersonal skills and experience in building strong internal and external relationships
Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
Excellent verbal and written communication & presentation skills
Basic understanding or interest in learning about machine learning / artificial intelligence
Preferred
Experience in management consulting and/or business process transformation
Benefits
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
Company
Ambient.ai
Ambient.ai provides a security platform that applies AI to existing camera infrastructure to sensor and prevent incidents.
51-200 employees
H1B Sponsorship
Ambient.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (7)
2022 (6)
2021 (9)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$72.12MKey Investors
Allegion VenturesAndreessen Horowitz
2023-10-30Series Unknown· $20M
2022-01-19Series Unknown· $52M
2017-09-08Seed· $0.12M
Leadership Team
Shikhar Shrestha
CEO & Co-founder
Vikesh Khanna
CTO & Co-founder
Recent News
2026-01-10
Company data provided by crunchbase