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Hilb Group · 5 months ago

Personal Lines Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

Hilb Group is a company that values its associates and promotes a service-driven culture. They are currently seeking a motivated Personal Lines Customer Service Representative to assist clients with various inquiries and services, ensuring timely and effective solutions to their needs.

Customer ServiceFinancial ServicesInsurance

Responsibilities

Assists clients with cancellations, telephone inquiries, mail requests and other services as needed

Binding, filng/data entry

Order policies and request endorsements from the company as required

Policy verification assistance

Updating Certificates of Insurance

Requesting Loss Runs

Provides solutions and resolves issues for clients in a timely and effective manner

Order renewal, expiration lists as needed and review lists to determine appropriate actions

Type proposals for producers to give to clients and maintain client files

Enter client information into agency management system

Gathers data for proposals and applications, reconciles and verifies policy information to ensure information is accurate on application

Work with clients to assist in claim problems process endorsements and proof of coverage, including certificates of insurance

Qualification

Data entryWordExcelCommunication skillsAdobeOutlookTime managementDetail orientedSelf-starter

Required

Education: High School or higher

Proficient data entry skills

Must be organized and have good time management skills

Must be proficient in Word, Excel, Adobe, Outlook, and also can quickly learn new programs

Must be detail oriented with a strong attention to detail

Excellent verbal and written communication skills required

Must be able to work in a fast-paced environment and be a self-starter

Benefits

Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

An awesome team of professionals!

Company

Hilb Group

Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency.

Founded in 2009