Apply on Employer Site

Parks Automotive Group · 2 months ago

Business Development Representative - Service (58463)

Greenville, SC, USA

Full-time

Onsite

New Grad, Entry Level

Parks Automotive Group is a company focused on automotive services, and they are seeking a Business Development Representative to engage with clients and manage communications effectively. The role involves following BDC scripts, maintaining accurate information in CRM systems, and striving to meet individual performance goals.

AutomotiveSalesTechnical Support

Responsibilities

Engaging in all training directed by the BDC Manager

Follow the BDC scripts and guidelines on all inbound and outbound calls

Ensuring that all calls presented are answered promptly and professional

Developing proficiency with all features of the BDC CRM Software and associated products

Ensuring that all information entered into BDC systems is consistent and accurate

Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs

Maintain current knowledge of schedules of personnel throughout the dealerships

Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures

Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager

Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner

Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls

Maintain the essential communication link between the client and the dealership

Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly

Qualification

BDC CRM SoftwareMicrosoft OfficeGoogle DocsDealership experienceCall center experienceMultitaskingCommunication skillsOrganizational skillsTime managementRelationship building