ACE Hardware · 2 months ago
General Manager - HVAC, Plumbing & Electrical
NC - Conover
Full-time
Onsite
Senior Level
$150K/yr - $165K/yr
5+ years expAce Hardware has been serving neighbors throughout America for nearly 100 years, and they are seeking a General Manager in Conover, North Carolina. The General Manager is responsible for ensuring the profitable operations of the organization, executing platform strategy, and leading business functions while fostering positive internal and external relationships.
Retail
Responsibilities
Oversee the Organization’s Management Team and holds them accountable to the KPI’s outlined in the AOP
Meets to discuss performance, goal progress, improvement opportunities, training needs, and any barriers
Supports each Manager with team leadership, encourages interdepartmental communication, and assists in troubleshooting issues
Serves as a representative and advocate of the operating company
Acts as a conduit to communicate information between the operating company and the platform
Keeps Leadership informed of operational performance, goal progress, successes, and major issues
Seeks support as needed in processing large concerns and developing action plans
Oversees organizational operations ensuring all work is completed in accordance with brand standards that results in high customer satisfaction
Implements operational controls and monitors KPI’s to maintain progress towards goals
Troubleshoots and initiates corrective actions to remediate performance and escalated customer service issues
Facilitates frequent communication between operational departments to ensure effective and efficient capacity planning
Partners with marketing team to develop marketing strategies, create budgets, execute uniform needs, and carry out platform integrations
Partners with sales team with execution of sales initiatives, achievement of sales goals, management of Key Accounts, and development of new service agreements
Develops and maintains high value external partnerships to support operations, including but not limited to training, continuous improvement, and other organizational needs
Creates and owns operating company’s Annual Operating Plan (AOP) including KPI’s and forecasted staffing needs, resource and infrastructure requirements, and capital expenditures
Sets financial budgets, approves financial requests, develops company goals, and manages the overall profitability of the organization
Reviews reports and tracks the progress of goals to maintain alignment between targets and actual performance
Implements corrective measures as needed to stay on course
Develops and leads improvements and innovations to enhance the efficiency and performance of the organization
Stays abreast of latest industry technology and processes for potential adoption
Identifies expansion opportunities through merger and acquisition targets, expansion of service lines and geographical expansion in alignment with platform objectives
Owns and manages company risk including but not limited to safety, financial and legal risk mitigation
Acts as the cultural champion ensuring a continued focus on company vision, mission and core values
Owns the satisfaction and engagement of the organization’s workforce, ensuring people are rewarded, recognized, developed and ready to execute their roles
This includes succession planning and career pathway development
Supports the execution of the organization’s reward and recognition program by planning for and approving merit increase and promotions
Qualification
Required
Bachelor's Degree, or equivalent experience, in Operations Management, Business Administration, or related field
5 years of experience in a management position, preferably within the industry
Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary
Excellent written and verbal communication and interpersonal skills
Ability to display financial acumen and react to trends and seasonal changes
Ability to multitask and effectively manage time
Ability to handle stressful situations and work in a fast-paced environment
Ability to read, analyze and utilize reports
Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
Ability to train, develop, motivate, and lead in a manner that fosters a work environment that promotes our culture
Benefits
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Company
ACE Hardware
Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful.
51-200 employees
H1B Sponsorship
ACE Hardware has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Shak Hishmeh
Co-Owner/ Chief Operating Officer
Company data provided by crunchbase