Upstate Medical University ยท 2 months ago
Scheduling/Patient Access Office Manager
Syracuse-Auburn Area
Full-time
Onsite
Mid, Senior Level
3+ years expUpstate Medical University is seeking a Scheduling/Patient Access Office Manager to oversee front desk operations and patient scheduling within a busy Physical Medicine & Rehabilitation office. The role includes managing staff, facilitating communication with various stakeholders, and ensuring quality improvement and reporting related to scheduling and patient registration.
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Responsibilities
Managing the front desk operations, patient scheduling and call center operations
Reporting, quality improvement, auditing, training, coaching, annual performance evaluations, managing issues and facilitating time and attendance
Management/oversight of multiple outpatient sites and associated call center
Responsible for all registration related, co-pay related tasks
Management of acute care scheduling, inpatient rehabilitation scheduling, check in and registration of patients
Facilitate open lines of communication with staff, business manager, director, PM&R leadership team, patients and family
Maintain reporting related to scheduling, call volumes and statistics, co-pays, templates and other related functions
Qualification
Required
Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required
Prior supervisory experience required
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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