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Modus Create · 1 hour ago

Principal Atlassian Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

7+ years exp

Modus Create is a global, fully remote team of world-class technologists seeking a Principal Atlassian Consultant to guide enterprise organizations through large-scale Atlassian Cloud transformations. In this client-facing leadership role, you will act as a trusted advisor and hands-on technical leader, facilitating workshops, designing solutions, and mentoring teams of consultants.

ConsultingInformation TechnologyInternetMobileSoftwareWeb Development

Culture & Values

Responsibilities

Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization

Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment

Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements

Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success

Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps

Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)

Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration

Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections

Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization

Understanding of Cloud architecture, data residency, and governance best practices

Working knowledge of SSO/SAML, identity management, and IdPs such as Okta, Azure AD, and Atlassian Guard

Deep understanding of Agile frameworks, DevOps, and project management practices, with the ability to advise clients on process optimization—not just tool configuration

Expertise in configuring Jira for Scaled Agile (SAFe, LeSS, Scrum@Scale), Portfolio Management, and Value Stream Management initiatives

Ability to translate complex client processes into clear, actionable Jira/Confluence configurations

Strong understanding of CI/CD pipelines and developer ecosystem integrations (e.g., GitHub, GitLab, Bitbucket, Jenkins, CircleCI, SonarQube)

Ability to design traceable workflows from code commit through release, integrating development and operations teams via Atlassian tools

Familiarity with developer experience metrics and productivity automation

Familiarity with Atlassian Intelligence, Rovo agents, and generative AI tools such as Claude, GitHub Copilot, Cursor, ChatGPT, and others

Ability to design and advise on AI-augmented consulting practices—automating documentation, release notes, or Confluence content quality audits using AI

Passion for exploring how emerging AI tools enhance delivery velocity, governance, and collaboration

Serve as the primary client contact, managing expectations, communications, and measurable outcomes

Support presales and proposal development by contributing technical insight and delivery strategy

Coach, mentor, and elevate less senior consultants; foster knowledge sharing within Modus’s Atlassian practice

Represent Modus Create as a thought leader through webinars, conferences, or community contributions

Qualification

Atlassian Cloud transformationsJira configurationAdministrationAtlassian certificationsAgile frameworksEnterprise Service ManagementCloud architectureCI/CD pipelinesAI-augmented consultingClient engagementTeam collaborationOrganizational skillsExceptional communication skills

Required

7+ years of consulting or enterprise Atlassian administration experience

Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments

Proven success in leading migrations, process transformations, or enterprise implementations

Strong organizational skills and ability to manage multiple parallel engagements

Exceptional written, verbal, and virtual facilitation skills