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Caesars Entertainment · 2 months ago

Intern-Part Time (Harrah's Pompano Beach)

Pompano Beach, FL, United States

Internship

Onsite

Intern

Caesars Entertainment is a leading hospitality and gaming company, and they are seeking a Hospitality Program Intern to provide superior service to guests while learning various operational aspects. The intern will assist in Marketing, Gaming, and Restaurant positions, ensuring guest satisfaction and compliance with company policies.

Food and Beverage

Responsibilities

Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members

Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer

Communicates between guests and management to ensure guest satisfaction

Assist in tracking guest feedback, Team Member feedback and operational concerns

Communicate with front of house and management to best utilize the experience

Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'together we win' attitude, every guest every time

Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests

Maintain an extremely high level of confidentiality in all actions and duties

Perform other duties as assigned or reasonably requested by any member of management

Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards

Use of computer station with internet, Microsoft office software, POS systems, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment