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ComputerCare · 2 months ago

IT Asset Management Coordinator

Stockton, CA

Full-time

Onsite

Entry Level

$23/hr - $26.44/hr

1+ years exp

ComputerCare is a company focused on IT services, and they are seeking an IT Asset Management Coordinator to manage the life cycles of client assets and support the IT logistics processes. The role involves performing administrative duties related to device management, conducting diagnostics, and maintaining accurate records throughout the repair process.

ComputerConsumer ElectronicsInformation Technology

Responsibilities

Perform admin duties to facilitate device life cycle process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, and providing detailed instructions to customers about the repair process

Review and diagnose customer devices, analyzing the performance to determine details of equipment problems

Responsible for transferring devices and parts between offices, including pickup, delivery, and shipment for manufacturers or clients, as well as preparing shipping manifests and tracking scheduled deliveries

Ability to lift, push, and pull up 50+ lbs on a daily basis

Update applicable systems and client’s internal asset management systems throughout the repair process, troubleshooting with vendors through provided portals for support

On-boarding and off-boarding of hardware and operating systems for "special case" clients' new hires, break/fix and exiting employees, monitoring those projects daily

Responsible for "storage customer" asset management and indexing non deployable in preparation for e waste and general storage

Maintain accurate data and records of devices with details of life cycles, escalations, or comments through internal systems

Keep an organized workspace for successful sorting and distribution of machines/devices

Work cross functionally with other departments throughout the organization, striving to meet SLA’s (Service Level Agreements)

Conduct cycle counts and investigate the outcomes of those counts, reporting to leaders any discrepancies

Contribute to the entire service department by demonstrating flexibility and proactively assisting in areas where needed

Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values

Perform other duties as needed and requested by Leadership