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Bill Gosling Outsourcing · 2 months ago

Bilingual Collection Agent (English/Spanish Required)

Hampton, VA

Full-time

Onsite

New Grad, Entry Level

Bill Gosling Outsourcing is a global leader in outsourcing solutions that focuses on making lives better through customer care, sales, and financial services. As a Bilingual Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiating payment arrangements, and maintaining accurate records of customer interactions.

AccountingOutsourcing

Responsibilities

Contact customers via phone, email, and mail to collect overdue payments

Negotiate payment plans and settlements with customers to resolve outstanding debts

Document all customer interactions and payment arrangements accurately in the system

Follow up with customers to ensure payment agreements are upheld

Collaborate with other team members to develop strategies for improving collection efforts

Provide excellent customer service while adhering to company policies and regulations

Qualification

Bilingual (English/Spanish)Customer service experienceLoan processing softwareMicrosoft Office SuiteAttention to detailOrganizational skillsCommunicationTime managementWork independently

Required

Ability to work full-time (40-hours per week) year round

Flexible availability - shifts will be a mixture of morning, afternoon and weekends

Experience in a customer service is required

Strong attention to detail and organizational skills

Excellent communication skills, both written and verbal

Ability to work independently and manage time effectively in a fast-paced environment

Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word)

Preferred

Previous experience in finance or call center environment is an asset

Benefits

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives!