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FRONTSTEPS · 2 months ago

Client Success Manager II (Onsite)

Eugene, OR

Full-time

Onsite

Mid, Senior Level

$65K/yr - $80K/yr

5+ years exp

FRONTSTEPS, through its subsidiary iHomefinder, is a leading national provider of real estate search technology. They are seeking a Client Success Manager II to manage relationships with high-impact clients, oversee onboarding and implementation, and drive feature adoption to ensure client success and retention.

ComputerReal EstateSaaSSoftware

Responsibilities

Lead onboarding for complex or multi-site accounts, coordinating with Product and Support to ensure smooth technical setup

Establish success plans and milestones that align with each client’s business model and growth goals

Manage a portfolio of high-value clients, scheduling strategic check-ins and conducting performance reviews that highlight ROI and identify expansion opportunities

Build trusted relationships with key stakeholders to strengthen retention and uncover upsell potential

Represent the customer internally by sharing feedback, usage trends, and product improvement opportunities

Collaborate with Marketing on case studies and success stories that showcase business impact

Monitor adoption, engagement, and satisfaction metrics to proactively address churn risks

Use analytics to identify behavior patterns and create actionable plans that drive renewal and expansion

Partner with Sales, Product, Engineering, and Marketing to deliver a unified client experience

Participate in product discussions and internal initiatives that enhance the customer journey

Performs other duties as requested by management

Qualification

Customer Success ManagementAccount ManagementAnalytical SkillsSaaS ExperienceSalesforceReal Estate TechnologyCommunication SkillsPresentation SkillsRelationship BuildingOrganizational Skills