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HUB International · 11 hours ago

Account Manager

El Paso, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

HUB International is a leading global insurance broker providing a broad array of insurance products and services. The Commercial Lines Account Manager will manage a book of business, coordinate day-to-day service for clients, and maintain strong client and carrier relationships.

Financial ServicesInsuranceInsurTechRisk Management

Hiring Manager

Kevin Phillips

Responsibilities

Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

Provides a high level of support to Producers in obtaining, maintaining, and expanding business

May also be responsible for account rounding and in accordance with standard practices, policies, and procedures

Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards

Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients

Makes appropriate recommendations to clients in response to those changes

Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers

Troubleshoots billing issues

Responsible for overall retention of accounts in assigned book of business

Organizes client meetings when necessary

Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems

Prepares reports for management as required

Oversees functions performed by Account Administrators as required

Supports, mentors, and trains Account Administrators, as necessary

Attends industry related continuing education training and courses

Performs other duties and projects as assigned