Upstart · 2 months ago
Senior Credit Analyst, Personal Loans
Columbus, OH, USA
Full-time
Onsite
Mid, Senior Level
$25.48/hr - $25.48/hr
1+ years expUpstart is the leading AI lending marketplace that partners with banks and credit unions to enhance access to affordable credit. They are seeking a Senior Credit Analyst to support their Operations team, focusing on loan processing and customer service. The role involves managing loan files, reviewing applicant information, and collaborating with team members to improve workflows.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Support various operational workflows related to loan processing, closing coordination, and post-close documentation
Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process
Review applicant-submitted information and documentation, identify gaps or inconsistencies, and follow up as needed
Maintain clear, detailed notes in systems such as Vesta and Salesforce to ensure visibility across the team
Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience
Adapt to changing business needs by taking on new responsibilities and workflows as the team scales
Qualification
Required
1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers
Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details
Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts
Strong understanding of the personal loan process, from application through closing
High School Diploma or GED
Preferred
Familiarity with and other regulatory requirements in surrounding unsecured loan products
Experience supporting applicants or coordinating with third-party vendors
Proven adaptability in high-growth, fast-paced environments
Effective communicator with a team-oriented mindset and willingness to jump in where needed
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
2025-12-17
Company data provided by crunchbase