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Qualfon · 1 day ago

Licensed Property & Casualty Insurance Advocate

United States

Full-time

Remote

New Grad, Entry Level

$22.50/hr - $22.50/hr

0+ years exp

Qualfon is hiring Property & Casualty Insurance Advocates to assist members with their insurance needs in a service-focused role. The position involves responding to inquiries, providing guidance on personal lines insurance products, and ensuring a seamless experience for members.

Business DevelopmentOutsourcing

Responsibilities

Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes

Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations

Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies

Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information

Maintain required certifications and actively pursuing opportunities to grow product knowledge

Meet performance metrics related to service quality, responsiveness, and member satisfaction

Qualification

Property & Casualty LicenseCustomer Service ExperienceInsurance Compliance KnowledgeTechnical Troubleshooting SkillsMultitasking AbilityResearch SkillsTyping SkillsCommunication Skills

Required

Must have an active Property & Casualty Personal Lines or Producer License

High School diploma or GED required; some college degree preferred

At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus

Strong written and verbal communication skills with a professional and empathetic tone

Ability to multitask across multiple applications while maintaining focus and accuracy

Typing speed of 20 WPM with 90% accuracy

Solid understanding of insurance compliance and regulatory standards

Strong research and internet skills; quick learner across various subjects and systems

Basic technical troubleshooting skills and comfort with digital tools

High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

Upload speed of 5 Mbps; Download speed of 50 Mbps

The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms

All Hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device