RainFocus · 3 months ago
Event Tech Support Specialist
Orem, UT
Full-time
Onsite
Entry Level
1+ years expRainFocus is one of the most innovative software companies, seeking an exceptional Event Tech Support Specialist. This role is essential in providing technical support for events worldwide, including hardware setup, troubleshooting, and communication with internal teams and clients to ensure successful event delivery.
Cloud Data ServicesComputerSaaSSoftware
Responsibilities
Setup, imaging, troubleshooting Windows and Mac machines
Troubleshooting badge printers
Managing MDM service for 6000 phones
Testing new hardware and resources
Not a traditional IT help desk role
Weekends will be on-call support for onsite events
Supporting hardware, software, and logistical issues
Working with internal team members to prepare for and support ongoing events
Communicate with clients to describe technical details about the hardware we utilize
Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
Maintaining the RainFocus hardware by routinely doing checks and cleanings
Tracking inventory issues and documenting the processes related to fixing
Providing step-by-step instructions on how to use the RainFocus equipment
Be the “face” of the training videos used to keep our onsite staff currently on how to fix common onsite issues
Train the internal teams on best practices
Qualification
Required
1+ years experience with IT help desk or similar
Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required
Collaboration on creation of processes to acquire requirements for live event execution
Create and maintain training materials
Assist in training new hires and contractors
Represent product needs for the event delivery team in appropriate product development meetings
Ability to creatively solve complex problems
Friendly and outgoing, but assertive when necessary
Willing to go the extra mile in support of reasonable client requests
Team-player with a service-oriented mindset
Self-motivated, thrives in fast-paced environments
Proactive, relentless learner
Excited by and eager to take on new challenges and opportunities
Strong communicator with ability to be self-guided
Benefits
Competitive salaries
Competitive benefits
401k
Generous PTO
Countless other team building activities
Company
RainFocus
RainFocus is an event marketing platform that simplifies management, personalizes experiences, and consolidates data for events.
201-500 employees
H1B Sponsorship
RainFocus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Kohlberg Kravis RobertsJMI Equity
2021-09-07Series C
2020-10-09Series Unknown· $2.5M
2019-01-08Private Equity· $40M
Leadership Team
JR Sherman
Chief Executive Officer
Mike Bushman
CTO
Recent News
2026-01-21
Company data provided by crunchbase