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Cyara · 2 months ago

Senior Value Consultant

United States

Full-time

Hybrid

Senior Level

$170K/yr - $210K/yr

6+ years exp

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX. As a Senior Value Consultant, you will analyze customer data, create business cases, and partner with Sales, Customer Success, and Product teams to showcase how our platform delivers measurable benefits, driving adoption and revenue growth.

Customer ServiceEnterprise SoftwareSaaSSoftware

Responsibilities

Partner with Account Executives and Customer Success Managers to identify, prioritize, and quantify key business drivers and understand how our solutions will help customers meet their strategic objectives

Build customized business impact analyses, ROI calculators, and TCO frameworks for customers and prospects

Extract and interpret product usage, operational metrics, and industry benchmarks to craft compelling value stories

Based on customer usage of the Cyara solution, create tailored recommendations to drive Cyara usage and customer value

Lead value discovery workshops to identify customer challenges and align solutions to business goals

Work with Sales, CS, Marketing, Finance, and Product to refine messaging, validate use cases, and evolve our value proposition

Present business cases and financial justifications to C-level stakeholders, procurement teams, and budget owners

Develop templates, dashboards, and self-service tools to streamline value engineering efforts across customer segments

Conduct and facilitate internal and external research and discovery around customer business processes, and market trends

Train AEs and CSMs on how to effectively articulate the business impact of our SaaS solutions

Qualification

Value ConsultingFinancial ModelingData AnalysisSaaS ExperienceCRM ToolsExecutive PresenceProblem-SolvingCustomer SuccessCollaborationPresentation SkillsInitiative

Required

6+ years of experience in Value Consulting, Value Engineering, Value Management Office (VMO) in a SaaS environment

10+ years of experience in Value Engineering, Value Consulting, Value Management Office (VMO), Sales Consulting, Customer Success, Business Consulting, Management Consulting, Corporate Strategy or Financial Analysis

Experience building or growing a Value Consulting function from early stages

Experience working with a value platform such as Mediafly, Ecosystems, XFactor, etc

Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis)

Ability to extract and interpret customer data to create compelling business cases

A background in crafting and delivering compelling presentations and business case artifacts (internally or externally facing)

Strong Executive presence

Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company

Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, or similar)

Strong problem-solving skills with a customer-first mindset

Proven ability to develop scalable tools, dashboards, and frameworks that drive value consulting initiatives

A self-starter who takes initiative, wants to help build out the Value Consulting function, is creative, collaborative, and thrives in a fast-paced work environment