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Hilldrup · 3 months ago

Director, Healthcare Operations (Logistics)

United States

Full-time

Remote

Lead/Staff, Director/Executive

$85K/yr - $130K/yr

5+ years exp

Hilldrup is a company focused on healthcare operations and logistics. The Director of Healthcare Operations will manage operational aspects of the healthcare business, ensuring project success, customer satisfaction, and profitability while overseeing a team and collaborating cross-functionally to improve healthcare-specific processes.

Transportation

Responsibilities

Hire and manage team necessary for this business line to function properly

Oversee pricing function for all healthcare and laboratory opportunities, and work with the Hilldrup Pricing Desk as needed to develop accurate, competitive, and profitable estimates

Accountable for operational success and profitability of each project

Work closely with the Hilldrup Response Team as needed on proposal responses

Perform contract reviews with legal and ensure timely, and legally compliant responses

Work with account and project managers to set up systems and processes that ensure maximum client retention, customer satisfaction, and budget discipline

Review vendor network and continuously look for best in industry companies to partner with

Build operational guidelines, expectations, and key metrics for projects

Assist with development, documentation, communication, training and support team on processes, procedures, and operational & administrative expectations

Create clear and well-structured business requirements and documentation

Think strategically about ways to grow the business, whether that is through new service offerings or acquisitions

Performs other duties as assigned

Qualification

Healthcare project managementPricing strategyFinancial acumenAnalytical skillsStakeholder managementTeam leadershipTechnology proficiencyEthical practicesCommunication skillsOrganizational skillsProblem-solvingAdaptability