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KW PROPERTY MANAGEMENT AND CONSULTING · 18 hours ago

General Manager (South Florida Market)

Miami Beach, FL

Full-time

Onsite

Senior Level

5+ years exp

KW Property Management is in a growth phase and is seeking a General Manager with Luxury Hospitality experience at High End Exclusive Properties. The GM will provide management, direction, and leadership to ensure properties are maintained and operated according to company objectives while overseeing staff and managing community operations.

ConsultingReal Estate

Responsibilities

Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations

On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations

Prepare annual budget for the association

Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables

Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned

Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team

Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting

Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures

Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations

Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered

Responds to phone calls and correspondence in a timely and professional manner

Maintain a professional relationship with the BOD, Unit Owners, and vendors

Ability to run a BOD meeting when necessary according to Roberts Rules of Order

Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations

Prepares professional presentations of reports, action plans, budgets, bid analysis, etc

Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies

Organizes time effectively and successfully balances the competing demands of multiple projects

Attends monthly Manager’s meeting

Maintain and uploads all documents into the management support systems accurately and update accordingly

Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly

Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company’s standards

Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site

Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required

Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement

Monitors aging report, timely legal action, and updated collection module on a timely basis

Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly

Qualification

Luxury Hospitality experienceFlorida CAM licenseFinancial ManagementCustomer service principlesMicrosoft Office ApplicationsBusiness AcumenResults DrivenSupervisory ResponsibilityBilingual in EnglishSpanishCommunication ProficiencyDecision Making

Required

Five (5) years minimum experience as a Luxury GM or Luxury Community Property Manager managing the community operations, such as staff and service contracts

College degree in Hospitality, Business, or related degree required

Must have a strong working knowledge of customer service principles and practices

Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity

Must be proficient and working knowledge of Microsoft Office Applications

Must have a Florida CAM license or willingness to obtain one in 60-90 days

Must have a valid FL Driver's license

Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include some evening and weekend events

Must have the ability to react and address all emergency situations in a timely manner