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LS Technologies · 2 months ago

DevOps Cloud Tech Support Specialist

Washington, DC

Full-time

Onsite

Senior Level

$90K/yr - $120K/yr

5+ years exp

LS Technologies, a Tetra Tech Company, is seeking a highly skilled DevOps Cloud Tech Support Specialist to support FAA development tenants. The role focuses on integrating, deploying, monitoring, and maintaining cloud environments while ensuring operational efficiency and compliance with FAA standards.

ConsultingCRMInformation TechnologyLogistics

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Provide DevOps support for FAA applications and systems, including deployment, configuration, and ongoing maintenance

Build, manage, and optimize CI/CD pipelines with GitLab CI/CD, GitHub Actions, or similar automation tools

Develop and maintain infrastructure-as-code (IaC) using Terraform and Ansible to automate provisioning, configuration, and environment management

Support version control and code management practices using GitLab and GitHub

Monitor and troubleshoot system performance issues, application errors, and infrastructure outages in cloud and hybrid environments

Respond to service desk tickets related to technical cloud support, providing troubleshooting and resolution in a timely manner

Assist with containerization using Docker, Kubernetes, or equivalent technologies

Work closely with system engineers, developers, and cybersecurity teams to resolve technical issues and maintain compliance with security requirements

Develop and maintain technical documentation, including system configuration, support runbooks, and standard operating procedures

Provide Tier 2/3 technical support for infrastructure, automation tools, and development environments

Qualification

Cloud service providerInfrastructure as CodeDevOps toolsCybersecurity frameworksTechnical supportNetwork configurationFirewall administrationProblem-solvingCommunicationDocumentationTeam collaboration

Required

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; or equivalent combination of education and experience

5+ years of progressive IT experience with at least 2 years supporting cloud security and network operations

Hands-on experience with at least one major cloud service provider (AWS, Azure, or GCP)

Demonstrated experience in network configuration, firewall administration, and Palo Alto firewall support

Strong knowledge of cybersecurity frameworks such as NIST 800-53, FedRAMP, and Zero Trust

Experience with troubleshooting cloud and network environments and providing Tier 2/Tier 3 technical support

Ability to respond to and resolve service desk tickets in a timely manner

Excellent problem-solving, communication, and documentation skills

Preferred

Industry certifications such as CompTIA Security+, Palo Alto Networks Certified Security Engineer (PCNSE), AWS Certified Security - Specialty, Microsoft Certified: Azure Security Engineer Associate, CCSP, or CISSP

Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or GitLab CI/CD pipelines

Familiarity with POA&Ms, iRAT testing, and security documentation

Strong understanding of firewall rule design, packet flow troubleshooting, and secure network architecture

Previous experience in a federal or aviation-related IT security environment