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Camping World · 2 months ago

Creative Operations Project Manager

Chicago, IL

Full-time

Hybrid

Mid Level

$81K/yr - $119K/yr

4+ years exp

Good Sam is redefining membership and lifestyle marketing for the outdoor enthusiast. As a Project Manager on the Marketing team, you’ll be responsible for overseeing the planning, execution, and delivery of CRM campaigns and creative projects that connect millions of members with products and services that support the RV and outdoor lifestyle.

E-CommerceRetailShopping

Responsibilities

Develop and manage comprehensive project plans, including scope, timelines, objectives, and resource allocation across CRM and creative initiatives

Work with the Director of Marketing Ops to maintain a centralized marketing calendar for CRM campaigns (email, SMS, direct mail) and creative deliverables (brand assets, content, sales materials, paid media assets, and event materials)

Manage the intake, prioritization, and execution of CRM journeys, triggers, batch campaigns, and creative briefs in coordination with marketing leadership

Serve as the primary point of contact for CRM and creative project-related inquiries, ensuring clarity and alignment across stakeholders

Facilitate weekly resourcing and intake meetings with creative leads and production managers to ensure team capacity and project needs are met

Track progress, identify risks, and proactively resolve roadblocks to keep projects on schedule

Collaborate with external vendors and agencies (e.g., data, analytics, print production) to execute project components

Apply Agile principles to manage workflows, facilitate stand-ups, and drive iterative delivery where appropriate

Analyze and communicate project performance, adapting scope and timelines as needed to meet evolving requirements

Champion process improvements to enhance the efficiency and effectiveness of both CRM and creative operations

Qualification

CRM MarketingCreative OperationsProject ManagementAgile PrinciplesProject Management ToolsPMP CertificationCommunication SkillsProblem-Solving SkillsCollaboration Skills

Required

Bachelor's degree in Marketing, Business, Communications, or a related field

4+ years of experience in project management, preferably within marketing, CRM, or creative operations

Proven ability to manage complex, cross-functional projects from initiation to completion

Experience working with creative teams and understanding of the creative development process for print (direct mail, sales collateral, in-store materials, etc.), digital (emails, banner ads, paid media assets), event support (collateral and signage), and video

Familiarity with CRM marketing principles, tools, and campaign execution

Proficiency in project management tools (e.g., Asana, Trello, Jira); familiarity with platforms such as Salesforce Marketing Cloud (SFMC) and Google Analytics (GA4) is highly valuable

Strong communication, collaboration, and interpersonal skills

Excellent problem-solving and decision-making abilities