Soma · 3 months ago
Part-Time Sales Lead - Soma
East Rutherford, NJ
Part-time
Hybrid
Entry, Mid Level
$16/hr - $21/hr
2+ years expSoma is a retail company focused on providing a great customer experience. The Associate Lead is responsible for supporting management in store operations, ensuring customer satisfaction, and maximizing profitability through various sales and operational tasks.
ApparelE-CommerceWholesale
Responsibilities
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full
Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards
Supports and administers receipt and dispatch of inventory and supplies according to company policy
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines
Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
Builds and maintains a solid customer following through clienteling and wardrobing
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner
Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations
Other duties as assigned
Qualification
Required
High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Preferred
Minimum 2 years prior retail or sales management experience preferred
Benefits
Health care plans
Dental plans
Vision plans
401(k) plan
Paid time off
Life insurance
Short- and long-term disability insurance
Employee assistance program
Employee discount program
Company
Soma
Soma is an e-commerce platform that sells lingerie, bras, pants, swimwear, and sleepwear.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase