AEG · 15 hours ago
Box Office Staff - Texas Trust CU Theatre Grand Prairie
Grand Prairie, TX
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expAEG is a leader in transforming sports and live entertainment, hosting over 160 million guests annually. The Box Office Staff is responsible for processing ticket orders, providing customer service, and ensuring a positive experience for guests at events.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Accurately and efficiently processes orders for and collect payments from guests
Follow cash handling and inventory procedures to ensure security of assets and inventory
Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests
Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed
Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events
Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment
Process single ticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount
Balance and reconcile cash and receipts at the end of each shift with manager or supervisor
Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person or over the Box Office phone line
Provide support to Managers, Administrator, and Supervisors as needed within the Box Office
Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated
Display a calm and attentive demeanor when rectifying issues with guests
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager
Qualification
Required
A minimum education level of: High School Diploma or its equivalency
A minimum of 1+ years of related work experience
Excellent customer service skills
Must be able to work independently and in a team setting
Good communication skills to effectively communicate with customers and co-workers
Basic Math skills
Must be responsible and professional
Effective decision-making skills
Demonstrated ability to work in a fast-paced environment
Available to work flexible hours, including nights and weekends
A minimum education level of: High School Diploma or its equivalency
A minimum of 1-2 years of related work experience
Able to work efficiently in a fast-paced environment
Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required
Exemplify a strong commitment and willingness to provide excellent customer service
Maintain a neat, clean and professional appearance
Able to read, listen, and communicate effectively in English, both verbally and in writing
Understand or able to learn basic computer skills
Have sound judgement
Available to work evenings, weekends, and holidays
Available part-time
Benefits
Part-time: This position may be eligible for benefits (ACA qualification).
Part-time: This position may be eligible for benefits (ACA qualification).
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
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