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AEG · 1 week ago

Box Office Staff - Texas Trust CU Theatre Grand Prairie

Grand Prairie, TX

Part-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

AEG is a leading company in the live entertainment industry, hosting millions of guests and events annually. The Box Office Staff is responsible for processing ticket orders, providing customer service, and ensuring a positive experience for guests at events.

Card and Board GamesLeisureSports

No H1B

Responsibilities

Accurately and efficiently processes orders for and collect payments from guests

Follow cash handling and inventory procedures to ensure security of assets and inventory

Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests

Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed

Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events

Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment

Process single ticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount

Balance and reconcile cash and receipts at the end of each shift with manager or supervisor

Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person or over the Box Office phone line

Provide support to Managers, Administrator, and Supervisors as needed within the Box Office

Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated

Display a calm and attentive demeanor when rectifying issues with guests

Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager

Qualification

Customer service skillsCash handling experienceBasic math skillsCommunication skillsComputer skillsTeamworkDecision-making skills

Required

A minimum education level of: High School Diploma or its equivalency

A minimum of 1+ years of related work experience for Box Office Attendant

A minimum of 1-2 years of related work experience for Ticket Seller

Excellent customer service skills

Must be able to work independently and in a team setting

Good communication skills to effectively communicate with customers and co-workers

Basic Math skills

Must be responsible and professional

Effective decision-making skills

Demonstrated ability to work in a fast-paced environment

Available to work flexible hours, including nights and weekends

Able to work efficiently in a fast-paced environment for Ticket Seller

Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required for Ticket Seller

Exemplify a strong commitment and willingness to provide excellent customer service for Ticket Seller

Maintain a neat, clean and professional appearance for Ticket Seller

Able to read, listen, and communicate effectively in English, both verbally and in writing for Ticket Seller

Understand or able to learn basic computer skills for Ticket Seller

Have sound judgement for Ticket Seller

Available to work evenings, weekends, and holidays for Ticket Seller

Available part-time for Ticket Seller