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FLACRA · 4 months ago

Floating Outpatient Administrative Assistant

Rochester, New York Metropolitan Area

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $16.90/hr

FLACRA is a not-for-profit provider of behavioral health and substance abuse treatment services in the Finger Lakes Region. The Floating Outpatient Administrative Assistant provides essential administrative support across multiple outpatient clinics, ensuring smooth daily operations and high standards of client service.

Health CareHospital

Responsibilities

Daily Clinic Support: Assist in managing daily workflow, including answering phones, scheduling, checking in clients for appointments, and providing proactive support to the Clinic Manager and staff

Report Management: Complete reports as requested by the Clinic Manager and Lead Administrative Assistant, ensuring accuracy and timeliness

Client Data Management: Maintain up-to-date client data in 10e11, including demographics, insurance, and billing information

Office Organization: Assist with filing, organizing paperwork, reports, and office materials for smooth operational flow

Communication Support: Manage phone messages, emails, and faxes, and relay information appropriately

Administrative Tasks: Perform dictation, phone reception, typing, copying, mailing, advocacy, and special project tasks

Data Compilation: Compile and prepare statistical data and reports as requested by the Clinic Manager

Collaboration: Work collaboratively with IT and other departments to support FLACRA’s mission and deliver quality client care

Supply Management: Order and track program supplies, including urine screens, breathalyzers, and nicotine replacement therapy (NRT)

Report & Data Management: Responsible for proactive spreadsheets, Closed Chart Audits, PN Reconciliation, and other assigned reports

Secretarial Functions: Provide administrative and secretarial support as requested by the Clinic Manager

External Relations: Maintain positive working relationships with provider agencies, acting as a professional representative of FLACRA

Feedback Communication: Directly communicate suggestions, concerns, and complaints to the Clinic Manager

Professionalism: Uphold professionalism by providing respectful, quality service to clients and acting as an ambassador of FLACRA

Additional Responsibilities: Perform other duties as directed by management to support clinic operations

Qualification

Clerical experienceMicrosoft Office proficiencyMedical office experienceCommunication skillsOffice management experienceHigh School DiplomaValid NYS Driver’s License