Apply on Employer Site

Amazon · 2 months ago

Systems Delivery Manager (SDM), Amazon LEO Global Enterprise Services

Arlington, Virginia, USA

Full-time

Onsite

Senior Level

$134K/yr - $231K/yr

5+ years exp

Amazon is an initiative to increase global broadband access through a constellation of satellites. The Service Delivery Manager (SDM) will manage end-to-end product readiness for the Maritime sector, ensuring customer experience and overseeing solution performance and reliability.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Manage end to end product readiness for direct and indirect customers in the Maritime sector

Build and develop sector intimacy through partnering with internal Product and Business teams, occasionally interacting with external partners and customers

Maintain crisp communication across all entities, driving readiness and issue resolution, and conducting regular check-ins with leadership

Be the customer champion with internal teams, advocating for customer experience, and managing delivery requirements within the scope of Amazon LEO's business goals

Ensure Amazon LEO's delivers against all committed SLAs. Work with quality, engineering, security, supplier organizations and customer stakeholders to oversee solution performance and reliability

Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization

Work with supply chain to ensure smooth, on-time production deliveries to customers

Participate in regular status reviews with Amazon LEO's leadership and customers to ensure successful implementation and timely resolution of service readiness issues

Qualification

Program strategy developmentEnd-to-end product deliveryMaritime sector experienceStakeholder influenceMaritime product lifecycle knowledgeOnboard connectivity servicesField installation best practicesRegulatory body experienceCommunication skillsPresentation skillsProblem-solving skills

Required

Bachelor's degree in engineering, computer science or equivalent

5+ years of experience developing program strategies and plans, diving execution, and influencing senior stakeholders in the Maritime sector

2+ years of experience with end-to-end product delivery for satellite services and hardware installed in vessels

Preferred

Experience making business recommendations and influencing stakeholders

Experience communicating and delivering presentations to customers, stakeholders, and/or teammates

Knowledge of all phases of the maritime product lifecycle, including design, development, testing, certification, production, fulfillment, maintenance and support

Experience working with or at onboard connectivity services provider

Familiar with field installation best practices, lab test equipment, and back-office integration

Experience working with regulatory bodies within the maritime sector is a requirement

Experience working cross-team and able to synthesize complex problems with input from product, engineering, testing, and business owners, and create smart, cogent solutions