Medidata Solutions ยท 1 day ago
Operational Advisor (Patient Payments) (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$115K/yr - $153K/yr
8+ years expMedidata Solutions is a leader in providing digital solutions for clinical trials, with a commitment to innovative technology and patient care. The Operational Advisor will serve as a Subject Matter Expert, guiding clients through the implementation and adoption of Medidata Clinical Cloud Products, ensuring successful operational integration and collaboration with various teams.
Cloud Data ServicesInformation TechnologyRisk Management
Responsibilities
Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of Medidata Clinical Cloud Products
Advise and mentor clients/partners during implementation which may include workshop delivery
Establish 'Trusted Advisor' Partner relationship through effective consultation
Provide operational expertise during and after implementation and enablement Enablement activities
Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases
Develop and maintain relationships with SMEs
Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
Work closely with the relevant Sales team members to support further adoption of products across the platform
Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products
Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences
Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team
Support training of wider Professional Services team to enhance Product and Industry knowledge across team
Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams
Provide operational insight to defect and enhancement requests
Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented
Attend specific Product Forums related to Medidata Clinical Cloud Products
Ensure SOPs and other process documents are up to date
Work with Medidata Global Education on the development of training plans and collateral material
Qualification
Required
Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills
Demonstrated practical knowledge of Clinical trial software technology
Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
Ability to overcome obstacles, troubleshoot and reach resolutions
Willingness for up to 30% national/international travel time
Demonstrate they can work independently
Take initiative and demonstrate responsibility and accountability
Collaborate well with other functions/departments
Possess 8+ years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor, CRO or other equivalent organizations
Possess 4+ years experience from Patient/Participant Payments processing roles in Clinical Technology provider, Sponsor, CRO or other equivalent organizations
4 - year Degree required or equivalent experience
Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
Lead change and think strategically
Create/lead strategic initiatives
Lead teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives
Consult/advise customers
Engage with customers and internal stakeholders at Senior/Exec level
Be involved in the selling process - and making presentations to customers
Benefits
Medical, dental, life and disability insurance
401(k) matching
Flexible paid time off
10 paid holidays per year
Company
Medidata Solutions
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials.
1001-5000 employees
H1B Sponsorship
Medidata Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (68)
2023 (72)
2022 (95)
2021 (77)
2020 (64)
Funding
Current Stage
Public CompanyTotal Funding
$20MKey Investors
TFS Trial Form Support
2023-11-06Post Ipo Equity
2020-07-01Post Ipo Equity
2019-06-12Acquired
Leadership Team
L
Linda Magrath
Senior Vice President
Paul Chang
Senior Vice President, Design and Experience
Recent News
Medidata Solutions, Inc.
2025-11-20
2025-11-19
Company data provided by crunchbase