Rackspace Technology ยท 2 months ago
Vice President of Enterprise Operations
United States
Full-time
Remote
Director/Executive
15+ years expRackspace is seeking a Vice President of Enterprise Operations, who will lead the operational strategy, execution, and delivery for the company's largest customers. The role involves overseeing enterprise engagements, ensuring operational excellence, and leveraging AI-driven tools to improve outcomes while acting as a bridge between clients and internal teams.
Web Hosting
Responsibilities
Have full leadership responsibility for a company-wide support function, non-core business unit or a region
Develop strategic plans for own organizational entity
Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes
Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction
Supervise directors and/or senior managers who have overall responsibility for the operation of their areas
Accountable for the financial performance of a support function, non-core business unit or region
Influence the allocation of resources across multiple divisions, regions or sub-functions
Establish goals and objectives ensuring alignment with business units and corporate strategic plans
Evaluate key business and organizational challenges; direct the development of new or innovative solutions
Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy
Set ROI expectations to achieve enterprise imperatives
Own operational strategy and delivery for enterprise customers across all functions
Build and optimize processes to ensure on-time, high-quality deliverables
Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations
Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization)
Partner with product/engineering, and ITS to operationalize AI-driven tools for customer-facing teams
Qualification
Required
Bachelor's degree required
15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role
Experience with cloud technology companies with enterprise-level clients
Familiarity with customer success, technical delivery, and post-sales operations
Background in deploying AI/ML technologies for operational use cases
Excellent management skills with in-depth knowledge of organization's development design procedures and objectives
Ability to develop a vision and guide leadership through the change and implementation process
Ability to leverage resources to meet goals and objectives efficiently and effectively
Ability to adapt and lead through change
Proven track record of scaling enterprise operations in a technology or services environment
Executive Presence: C-suite interaction capability
Financial Acumen: Deep P&L management experience
Preferred
advanced degree preferred
Company
Rackspace Technology
Rackspace Technology is a leading end-to-end hybrid cloud and AI solutions company.
5001-10000 employees
H1B Sponsorship
Rackspace Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (22)
2022 (42)
2021 (52)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-08Acquired
Leadership Team
Mark Marino
EVP, Chief Financial Officer
Recent News
GlobeNewswire News Room
2024-01-15
Company data provided by crunchbase